Below you will find answers to many of the Frequently Asked Questions that will help guide you through your visit to the site. If you do not find the answer you are looking for please contact us via email at customerservice@RSIsigns.com or call us toll-free at (800) 513-9199.

Q What if I am having problems with sign previews?

A: This site is best viewed with Internet Explorer. If you are having problems with sign previews, try deleting your browser's cookies

Q Hole information? How do I submit the specifications of how I would like the holes drilled on my signs?

A: Standard holes are listed on the order page. If you would like custom holes drilled please include this information in the “comments” section when ordering the signs. (If you have the name and phone number of your installer you can supply that information also.) Additional charges may apply.

Q What if I don’t want the sign exactly as it is shown in the preview window, or can't get it to look exactly the way I want it?

A: Include any alterations in the “comments” section when ordering the signs. An email with the corrected layout will be sent to you for final approval. Artwork charges may apply for custom layouts or excessive changes.

Q What if I want the sign printed on a different material than what is offered?

A: Include this information in the “comments” section when ordering the signs. We will contact you regarding our capabilities and any price changes that may occur.

Q What if I want a larger quantity than what is offered?

A: Include this information in the “comments” section when ordering the signs. We will contact you regarding our capabilities and any price changes that may occur.

Q How do photos need to be submitted?

A: Please follow these guidelines:

Send a 5”x7” photo or larger to ensure the best quality reproduction on your signs If sending via email, please sand as a 5”x7”, high resolution, in .jpeg or .bmp format. (In our experience, photo quality on signs is generally better if scanned from an original photo). Color photos can be converted to black and white; however, color photos are required for color photo signs. All photos are returned to our clients after the signs are produced.

Q What if I want a sign size that is not offered?

A: Contact us via our email address at CustomerService@RSIsigns.com or call us toll-free at (800) 513-9199. We will inform you of our capabilities and any price changes that may occur.

Q How long will it take to get my order?

A: Most stock items ship by the next business day. Custom orders and personalized signs ship within 7 business days from receipt of the signed final approval. Rush orders can be requested (upon availability) at an additional charge of 25% of the total order. Rush orders ship within 4 business days upon receipt of your final approval.

Q What if I need my order in a hurry?

A: Rush orders can be requested (upon availability) at an additional charge of 25% of the total order. Rush orders ship within 4 business days upon receipt of your final approval.

Q Why is text not displaying properly on my sign preview or the site's navigation?

A: This site is intended to be viewed with Microsoft Internet Explorer Version 6.0 or later. Customers viewing the site with web browsers other than Internet Explorer or on Apple Macintosh computers may experience information displaying incorrectly. If these problems occur, please feel free to contact us directly for your order placement at 1-800-513-9199.

Q Why is the information that I enter or change not displaying when I update my sign preview; or why is it changing or not retained between previews of different items?

A: Information that is entered for a sign preview is retained by a "cookie". A cookie is a piece of information sent to your browser by our Web Server. The browser then returns that information to our Web server. This is how our site "remembers" your information between sign layouts and from previous visits. Cookies are harmless and cannot affect the performance of your computer. Sometimes these "cookies" become corrupted and must be deleted for sites features to function properly. For Microsoft Internet Explorer follow these steps to clear your cookies:

1. Click on Tools at the top of your Internet browser.
2. In the dropdown menu click Internet Options
3. Under Temporary Internet Files click Delete Cookies
4. When asked to delete cookies in the Temporary Internet Files folder click OK.
5. Click OK on the Internet Options menu

If the problems persist, feel free to contact us directly for further assistance.